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Shipping policy
Shipping - New Zealand
We ship all domestic orders using New Zealand Couriers for fast, reliable delivery.
Delivery targets are estimates provided by New Zealand Couriers and are not guaranteed. Rural and remote deliveries may take longer.
For delivery target calculations, the day your order is accepted by us is counted as day zero. Orders placed before 4pm on weekdays are generally processed the same day.
Delivery Zones & Targets
Find New Zealand Couriers' zoned areas with their corresponding delivery targets here.
Shipping - International
We ship international orders using New Zealand Post and DHL Express.
Delivery targets are estimates provided by New Zealand Post and DHL Express and are not guaranteed. Delivery timeframes may vary depending on destination, customs clearance, and rural or remote locations.
For delivery target calculations, the day your order is accepted by us is counted as day zero. Orders placed before 4pm on weekdays are generally processed the same day.
NZ Post Delivery Zones & Targets
Find New Zealand Post's zoned areas with their corresponding delivery targets here.
International Duties & Taxes
Orders shipped outside of New Zealand may be subject to import duties, taxes, tariffs, or customs clearance fees imposed by the destination country.
These charges are not included in our product prices or shipping costs and are the responsibility of the customer or recipient. Fenix does not collect or control these fees.
If duties, taxes, or customs charges are refused and the shipment is returned, any return freight charges or associated fees may be deducted from any refund issued.